Website Privacy Policy

Last updated: December 15th, 2025

1. Introduction

ActiveXchange Ltd and its subsidiaries (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.ActiveXchange.com (the “Website”) or interact with our services.

Our Company Structure:

ActiveXchange Ltd (England and Wales, registration number 12712896) – Group Company
ActiveXchange Pty Ltd (Australia, registration number 92 627 386 127) – APAC operations
ActiveXchange Ltd (Canada, corporation number 1270188-0) – North American operations

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Contact us through our Contact page (name, email address, phone number, and company)
Subscribe to our newsletter (email address)
Provide testimonials that may be posted on our Website

Automatically Collected Information

We automatically collect certain information when you visit our Website, including:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on our Website
Referring website addresses
Cookies and similar tracking technologies

3. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure our website functions correctly, to understand how visitors interact with our website, and to support embedded content and advertising where applicable.

Cookies may be classified as:

Strictly Necessary cookies, which are required for the website to function and cannot be switched off;
Functional cookies, which enable enhanced functionality such as embedded video content;
Analytics cookies, which help us understand how our website is used; and
Advertising cookies, which may be used to deliver and measure advertising campaigns.

Strictly Necessary cookies are always enabled, as they are required for the operation and security of the website. All other cookies are optional.

We use a cookie consent management platform to manage the use of non-essential cookies. You can choose whether to accept or reject Functional, Analytics, and Advertising cookies, and you may update your preferences at any time via the cookie banner or cookie settings available on our website. Your consent choices are recorded and respected on subsequent visits.

We use Google Analytics to collect aggregated information about how visitors use our website. Google Analytics cookies are only set where you have provided consent through your cookie preferences.

Our website may include embedded content from third-party platforms such as YouTube, Vimeo, and LinkedIn. These providers may set cookies when you interact with embedded content. Such cookies are only set where you have provided consent.

4. How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide customer support
To send you newsletters and marketing communications (with your consent)
To improve our Website and services
To analyze user behavior and Website performance
To comply with legal obligations
To protect our rights and prevent fraud

5. Information Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties except in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety, or that of our users
In connection with a business transfer or merger
With service providers who assist us in operating our Website (under strict confidentiality agreements)

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Newsletter subscriptions are retained until you unsubscribe.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

For EU Residents (GDPR):

Right to access your personal data
Right to rectify inaccurate data
Right to erase your data (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

For California Residents (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination

For Canadian Residents (PIPEDA):

Right to access your personal information
Right to correct inaccuracies
Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

As we operate globally with subsidiaries in Australia, the UK, and Canada, your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

Data Storage: We store data securely on servers within the local region where services are provided to ensure compliance with local data protection requirements.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Newsletter and Marketing Communications

When you subscribe to our newsletter, we will use your email address to send you marketing communications about our services. You can unsubscribe at any time by:

Clicking the “unsubscribe” link in any email
Contacting us directly using the information below

12. Testimonials

We may post testimonials on our Website that contain personal information. We obtain consent from individuals before posting testimonials that include their personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

ActiveXchange Ltd (Group Company)
England and Wales Registration: 12712896
[email protected]

ActiveXchange Pty Ltd (APAC Operations)
Australia Registration: 92 627 386 127
[email protected]

ActiveXchange Ltd (North American Operations)
Canada Corporation Number: 1270188-0
[email protected]